Refund policy

Return & Refund Policy
Last Updated: August 2026

Thank you for shopping with Casio London. We aim to ensure your satisfaction with every purchase. Please read our return and refund policy carefully before making a purchase.

Countries Covered
We accept returns and exchanges for orders shipped to all countries we serve.

Returns & Exchanges
We accept returns and exchanges for defective and non-defective products. You may also request an exchange if you prefer a different size, colour, or replacement item.

Troubleshooting Before You Return
Before requesting a return, we kindly ask that you contact our support team first. In many cases, issues such as fit, sizing, or comfort can be resolved quickly with a free exchange or guidance from our support team.

Every order includes a free recovery guide, and consistent use of the sleeve alongside the guide is required for a minimum of 14 days before a non-defective return will be processed. Compression products often require an adjustment period to feel their full benefit, and most customers notice a difference within this window. If you reach out before the 14 day mark, our support team will help you get the most out of your sleeve so you can properly assess your results. This requirement does not affect your 30 day return window, which remains open and runs from the date of delivery regardless of when you begin your trial period.

Return Conditions
To be eligible for a return or exchange, items must be in new or slightly used condition and the return must be initiated within 30 days of delivery. We do not accept returns for items returned after the 30 day window, items damaged due to misuse, or incorrect orders where the wrong colour or variant was selected by the customer.

Adjustment Period Disclaimer
Compression sleeves may feel unfamiliar during initial wear and mild adjustment discomfort is normal. Results vary between individuals. StrideSupport™ and KneeRelief™ are supportive aids designed to help manage pain and improve daily comfort. They are not medical treatments and do not guarantee specific outcomes.

Return Method & Fees
Returns are processed by mail. No restocking fees apply.

Refund Processing
Refunds are processed within 7 business days of us receiving and inspecting your returned item and are issued to the original payment method only. Once a refund has been initiated, please allow 5 to 10 business days for it to appear in your account depending on your bank or card provider. This processing time is outside of our control once the refund has been issued on our end.

Shipping Refund Policy
If your order exceeds the maximum delivery timeframe stated in our Shipping Policy, you are entitled to a full refund of your shipping cost. Please contact our support team at casiolndn@gmail.com and we will process this for you promptly.

Lost, Stolen or Damaged in Transit
If your order does not arrive, arrives damaged, or is lost or stolen in transit, please contact our support team immediately. We will investigate with the courier and work to resolve the situation as quickly as possible. Orders that included VIP Order Protection at checkout are covered with a free replacement at no extra cost. Orders without VIP Order Protection will be reviewed on a case by case basis. Please note that once an order has been dispatched and handed to the courier, delivery is outside of our direct control.

Proof of Dispatch & Chargeback Policy
All orders are fully tracked and proof of dispatch is retained for every shipment. If a chargeback or payment dispute is filed for an order that has been provably dispatched and tracked, we will contest the dispute and submit full evidence to the payment processor. We encourage customers to contact us directly before initiating any dispute as we are always happy to resolve issues quickly and fairly.

Add-Ons & Upsells
Add-ons purchased with your order, including VIP Order Protection and the Sleeve Replacement Plan, are non-refundable once added to an order unless the issue is due to an error on our part such as receiving the wrong size, colour, or a defective item.

Quantity and deal clarity clause
All product quantities and deal inclusions are clearly outlined on our advertising, landing page, and product page prior to purchase. Refund requests based on assumptions made about product quantities that contradict information clearly stated on our store will not be accepted.

Pre-purchase responsibility clause
By completing a purchase on casiolondon.com the customer confirms they have read and understood the product description, deal inclusions, and quantities as displayed on the product page and landing page.

Naming and display clause
Product titles and naming conventions on our store reflect our standard deal structure. Quantities per order are determined solely by the items selected at checkout and confirmed in the order summary, not by product title naming.

Questions or Concerns
If you have any questions about your order or this policy, please reach out to us at casiolndn@gmail.com. Our support team is available every day and typically responds within 24 hours.